- Customer satisfaction surveys
- Gather data on sales or service levels triggered by customer interactions. Set triggers that automatically initiate an account manager or sales person to a call to action based on the response to a single question such as “I would like to speak to a consultant”
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- Website polling
- Ask site visitors to give you feedback on site experience. Set one time pop ups that site visitors can complete during their interaction with your site.
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- Online forms
- Collect permission slips for schools or product information requests. Create forms that require completion before accessing additional information such as white paper downloads
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- Hotel stay evaluation surveys
- Use booking data to trigger post stay evaluations and detailed analysis to rank properties, brands and staff performance levels. Multiple Brands and hotels management types are catered for.
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- Corporate services analysis and escalation surveys
- Go beyond feedback to in depth analysis and event escalation ,management through to resolution and evaluation.
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- Evaluation and tests
- Run online test to measure knowledge levels or qualifications for professional development. Trigger a certificate or email upon success.
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- Features
- Unlimited questions and responses
- Custom branding throughout
- Branching questions
- Set Criteria questions
- Triggered email upon responses
- Private/restricted response surveys
- Matrix questions
- Rating questions
- Custom post survey pages
- Run sheet printing
- Paragraph inserts
- Anonymous surveys
- Graphical reports
- Online analysis
- Post event surveys
- PDF reports
- Export to CSV
- Integration with Business processes
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