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Platform Privacy and Spam Policy

Introduction

Swift Digital is committed to ensuring the privacy and security of your data. This Privacy Policy outlines how our software platform collects, uses, discloses, and protects customer data. We adhere to the Australian Privacy Principles (APPs), Privacy Act, and Spam Act to ensure that your data is handled in compliance with Australian privacy laws.

2. Data Collection and Usage

2.1 Information We Collect

Swift Digital collects and processes customer data imported or submitted into our software platform. This data may include but is not limited to:

  • Contact information such as names, email addresses, phone numbers, etc.
  • Communication history and interactions.
  • Any other data provided by customers to use our services.

2.2 How We Use Customer Data

We collect and use customer data for the following purposes:

  • To provide access to and use of our software platform.
  • To send transactional and service-related communications.
  • To improve and customise our services.
  • To analyse usage patterns and trends.
  • To comply with legal obligations.

3. Data Ownership and Custodianship

3.1 Ownership of Customer Data

Swift Digital recognises that customer data always remains the property and ownership of our customers. When you import data into our software platform, you retain all rights, title, and interest in that data.

3.2 Swift Digital as Custodians

As a service provider, Swift Digital acts as custodian of your data. We are responsible for maintaining the confidentiality and security of your data, but we do not claim any ownership over it. Your data is stored and processed by us solely to provide our services to you.

4. Data Storage and Security

4.1 Data Location 

Swift Digital stores customer data in data centres located within Australia. This ensures that customer data is subject to high data protection and privacy standards under the Australian Privacy Principles and Privacy Act.

4.2 Data Security

We take the security of customer data seriously. Swift Digital employs industry-standard security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

  • Data encryption during transmission and at rest.
  • Secure access controls to limit access to authorised personnel.
  • Regular security audits and assessments.

4.3 Data Retention

Customer data is retained for as long as necessary to fulfil the purposes for which it was collected. Once data is no longer required, we will securely delete or de-identify it in accordance with our data retention policies.

5. Data Sharing and Disclosure

Swift Digital does not sell, rent, or trade customer data to third parties except under the following circumstances:

  • With legal authorities in response to lawful requests, such as subpoenas or court orders.
  • With your written consent.

6. Compliance with the Australian Spam Act

Swift Digital fully complies with the Australian Spam Act (2003). We ensure that all electronic communications, including emails and SMS messages, adhere to the Act’s requirements, including obtaining the necessary consents and providing clear opt-out mechanisms. We are committed to preventing and managing spam-related issues.

We do not permit the buying or selling of email lists and enforce a zero-tolerance spam policy.

7. Your Privacy Rights

As a customer, you have certain privacy rights, including:

  • The right to access your data.
  • The right to correct inaccuracies in your data.
  • The right to request the deletion of your data.
  • The right to restrict the processing of your data.
  • The right to object to the processing of your data.

To exercise any of these rights or for any privacy-related inquiries, please contact us at support@swiftdigital.com.au.

8. Changes to this Privacy Policy

Swift Digital reserves the right to update this Privacy Policy occasionally to reflect changes in our practices or for legal and regulatory reasons. The updated Privacy Policy will be posted on our platform, and we encourage you to review it periodically.

9. Contact Us

If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at:

Swift Digital

support@swiftdigital.com.au

Swift Digital is committed to safeguarding your data and maintaining your trust. We will continue to uphold the highest data privacy and protection standards as required by the Australian Privacy Principles and Privacy Act.

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