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Frequently Asked Questions
- Who is Swift Digital?
We’re a Software as a Service (SaaS) provider that has built one of Australia’s most successful online marketing platforms. We’ve been in business for almost 20 years, and have worked with many Australian companies to help them stay at the forefront of Internet marketing. - What is the Swift Digital marketing platform?
Our marketing platform, or the “Suite” as we call it, has several online marketing solutions together in one platform. On top of that, we’ve built in marketing automation and engagement scoring tools to encompass the entire system. - Where is Swift located?
We’re headquartered in Newtown, Sydney, and also have an office in Melbourne. We regularly travel to other Australian capital cities, and are always happy to meet up for coffee or a demonstration. With Swift you get real people, it’s a major difference that sets us apart from other online providers. - Does Swift only operate in Australia?
Although our client base is predominantly Australian, clients from many other countries have recognised the unique platform and services that we offer. We have clients from: New Zealand, South Africa, Switzerland, Ireland, Singapore and the United States. - Is Swift Digital an Event Management Platform?
Yes, we offer an event platform to run on and offline events for your oragnisation. You can run a series of events or a one off event. Find out more here. - Do Swift Digital offer integration packages with other sofware?
Yes, we offer integration with a range of CRM systems. Find out how you can integrate today here. - What industries does Swift Digital work with?
We work with a wide range of industries including finance, banking, law, government, retail, healthcare and more. View the full range of industries here. - Is Swift Digital 27001 Certified?
Yes, Swift Digital is ISO 27001:2022 certified, meaning our company, people, policies and technology have been closely vetted by an international standard in data security, and we have appropriate and approved security procedures in place to protect critical information assets and comply with applicable legal and regulatory requirements. More info on ISO 27001:22 here. - Where is my data stored?
100% of your data is hosted within Australia in secure. - Can Swift Digital help me meet government security requirements?
Absolutely. We specialise in working with government departments and organisations with strict compliance needs. - How can I get help if I have a question?
Our Australian-based support team is available via live chat, email, and ticketing service.
- Why do government agencies choose Swift Digital?
We combine enterprise-grade security, ISO 27001:2022 certification, Australian data hosting, and powerful automation tools, helping agencies improve communication with stakeholders while meeting government security and privacy requirements.
- How can Swift Digital support stakeholder communication?
You can send personalised, accessible email campaigns, SMS alerts, event invitations, and surveys all from one secure platform to improve stakeholder engagement and meet your agency’s communication goals.
- Does the platform meet accessibility requirements?
Yes. Swift Digital templates are designed to meet WCAG 2.1 AA accessibility standards for government communications. - Is Swift Digital available through government procurement panels?
Yes, we are BuyICT approved and an approved supplier on various state and federal procurement arrangements, streamlining onboarding for agencies.
- How do I get started?
We take great care in customising every account in accordance with a client’s brand and requirements. An account setup is dependent on the modules and features required, but average setup times can range anywhere from one week to one month. - How long is the set up time?
We take great care in customising every account in accordance with a client’s brand. An account setup is dependent on the modules and features required, but average setup times can range anywhere from one week to one month. - Where can I learn about your pricing?
Pricing of the Swift platform is quite dependent on each client’s needs. Some only need email marketing, others only event management, or only surveys, or only email and surveys, or often the entire software suite, some might need Salesforce integration, or the ability to capture online payment, you can see how pricing can fluctuate based on the requirements and needs of each client.Get in contact with us for a free, no obligation, no hard-sell, consultation. We’ll listen to your requirements, discuss how the platform might fit in with your needs, and provide you with an upfront pricing estimate. - What’s included in my onboarding process?
Onboarding includes a welcome session, account configuration, a dedicated onboarding manager, email deliverability set up, free onboarding resources, an onboarding manual and schedule and training tailored to your organisation’s communication needs. More information on what’s included with your account and onboarding here. - Will I receive training before sending my first campaign?
Yes, your onboarding includes live training sessions, plus access to guides, video tutorials, and best-practice checklists. - Do I have to be on the top package to get an email deliverability expert?
No, an email deliverability expert comes with all packages. You don’t need to upgrade to the top package to get professional guidance expert support is included no matter which plan you choose.
