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The best internal and employee communications software in Australia

Swift Digital has been providing government accredited internal and employee communication software to government organisations and businesses for over 15 years.

Tried, tested and trusted by local, state and federal government communication bodies such as:

  • Service NSW

  • Australian Tax Office

  • Australian Department of Education

Swift’s internal communications platform is state-of-the-art, allowing you to maximise internal efficiency, engagement and results with unparalleled automation and personalisation features.

We have a proven track record of delivering results to our customers, having executed over 358 million email marketing campaigns at a 99.9% delivery rate and 98% sender score.

Government Agencies Swift Digital Clients
Custom Branded Templates

No cookie-cutters here, we customise all templates to comply with your brand guidelines.

Mobile Responsive

All emails automatically become mobile responsive without any extra effort.

Flexible Layouts

Layout and feature possibilities are endless with our drag-and-drop editor.

Emails sent:
358
Delivery rate:
99.9
Sender score:
98

Increase email engagement with emojis, ratings, and emoticons!

Reactions and Rating Emoji Swift Digital Feature

Improve email engagement

Capture your audience’s attention and increase engagement!

Find out more about your audience’s sentiment

Insight like never before! Select emoticons to suit your comms and find out what your readers think of your articles and content.

Gain in-depth feedback 

Invite your subscribers to rate a subject or topic. Give your subscribers a choice of rating by stars, rating cards and emotions.

Reactions and Rating Emoji Swift Digital Feature

Packed to the rafters with internal communications features

At Swift Digital, we understand that the best workplace communication strategies require minimal manual work and are tailored to the individual needs, behaviours and characteristics of your employees to ensure that organisational efficiency and engagement are maximised. 

With our content customisation,  automation and rating features, we’ll do the heavy lifting for all of your internal communications, providing an end-to-end strategy including detailed segmentation, automatic responses to recipients, insightful reporting and analytics, endless design options and more.

Personalised content and design

Employee emails, internal newsletters and other internal communications are best communicated when they are visually appealing and have the personality of the organisation. Employees are better informed when the information before them is engaging. The key functions and visual features we provide that ensure your email campaigns don’t fall on ‘deaf ears include;

  • Option to embed links to articles within your email campaign, including “Read More” links to keep communication with stakeholders concise and to the point

  • Sharing functionalities for recipients, such as the ability to forward on to other email addresses or repost individual articles or entire emails to social media networks

  • Ability to include visual aids for users to simplify communications, such as Youtube videos or Google Maps

  • Flexible and easy responses for recipients, with the option to add in interactive polls for users to give instant feedback, or subscription forms to capture new contacts in your mailing list

  • In-depth reporting and analytics for your internal communications campaigns, including custom reports outlining opens, click throughs and where users clicked through to, as well as the option to compare historical reports to see which campaign has performed best and integrate Google Analytics tracking

  • A myriad of design functionalities to optimise engagement, such as branded templates and the ability to drag and drop content widgets, layout blocks, videos and images

Quicklinks

Auto-generated list of article titles (with anchor links) in your newsletter.

Social media integration

Direct readers to your organisation's social media networks.

Forward functions

Readers may forward an entire email or individual article.

Videos

Easily embed YouTube videos directly within your newsletter.

Welcome emails

Automatically issue welcome emails when a designated mail group is joined.

GA Tracking

Easily add your campaign tracking information

Share functions

Readers may share an entire email or individual article on social networks.

Archives

Link to archives for readers to review past publications.

Google maps

Automatically add maps and set zoom levels based on an address.

Subscription forms

Capture new contacts and add them to your mailing lists.

Interactive polls

Gather instant feedback from your readers in an engaging way.

Email Reporting

Get information on opens, click throughs and where they clicked

"Read more" links

Keep articles concise, then expand them to full length within the email.

Calendar lists

Create dynamic event calendar lists based on existing event data.

A/B Testing

Test subject lines and automatically publish the best performing version.

Rules and dynamic content

Set rules on content blocks to restrict visibility by: mail group, data or behaviour.

Drag and drop

Drag and drop content widgets, layout blocks, and videos/images.

Compare Statistics

Compare emails and campaigns to find out best performing emails, articles and more.

Set it and go!

Beyond design and function, we also provide our customers with an array of automation features that make the execution of your internal communications strategy effortless and seamless – allowing you to spend time on more important tasks and maximise workplace efficiency. These features include; 

Date Triggers

Allowing you to deploy your internal communications at a preset time and date, saving you valuable time.

Personalised User Journeys

The option to build triggers for SMS and email campaigns according to any variable, assign data conditions that will set triggers off, and run, pause, edit or clone a campaign journey at any time.

Behaviour Triggers

Send automated responses to your staff based on their engagement, such as follow-up emails when the initial one was left unopened.

Powerful Australian Internal Communications Software

Trusted by local, state and federal government organisations, Swift Digital provides the best internal communication platforms to make your organisation more engaged and efficient. Professionalism is at the forefront of our product offering and, as such, we pride ourselves on delivering products with state-of-the-art technology and capabilities, that protect your data information, and that can be integrated seamlessly into your organisation and chosen CRM.

Our enterprise security program is government accredited and combines the strength of the world’s most credible data centre, the proven efficacy of superior software and a watchful security team – ensuring your clients’ vital information is protected at all times. Swift Digital is an approved supplier of data software in NSW, Victoria and Queensland through:

  • NSW ICT Services Registered Supplier List
  • Victorian Government Services Register Approved Supplier
  • Qassure

We have extensive measures in place to ensure we deliver on this promise, including;

  • Regular third-party penetration tests every six months to ensure that platform vulnerabilities are patched and can stand up to emerging security threats

  • Login security, whereby several conditions must be met to create a secure password

  • Two-factor authentications, which requires users to verify their authenticity with a verification SMS code

  • State-of-the-art web servers provided by Amazon Web Services, which utilise leading security technology to guard server centres

  • Australian hosted data storage, ensuring your data remains in Australia and is therefore bound by Australian privacy legislation

  • Thorough staff background checks, as well as police checks

  • Full control and ownership of your data, which can be found in section 17 of our terms and conditions

  • SSO implementation, allowing you to control your Swift account’s user logins and access controls directly from your SSO environment

  • No spam policy, whereby we carefully vet clients of their email marketing intentions, and have a server reputation score to prove so

Learn more: Internal Comms and Automation
Campaign Builder
Beautiful Email Designs

Create and design beautiful internal emails with our Australian internal communications software

Our drag and drop editor is a delight to use and ensures internal communications best practices are adhered to so you remain on-brand. We take care of setting up your templates and styles to match your brand guidelines using providing internal communications examples and ready to use email templates.

The Swift Digital, internal communications platform, has unique features designed to increase engagement and improve intelligence gathering so you can deliver a communications experience like no other.

Personalise and segment like never before

One of the most simple but overlooked internal communications techniques you can implement to improve employee engagement is to personalise communications and target different segments of your audience with content relevant to them.

Take, for instance, the side-by-side comparison of the emails to the right. The communications have been personalised using the recipient’s first name, but even more, a dynamic banner has been added to provide relevance based on the contact’s geographic location.

Small details such as personalisation can go a long way to help customers become more engaged with your brand and communications. The Swift Digital platform is an internal communications software that makes personalising, data segmentation, and adding content rules a treat to work with.

Their Email Servers

61 /100
Server Reputation

Mail Blocked

Low-reputation servers can make it difficult to deliver your email.

Our Email Servers

98 /100
Server Reputation

Mail Delivered

High-reputation servers make email delivery far more likely.

Deliver email on-time, every time.

Did you know your email provider’s server reputation is the most important thing to affect email deliverability?

Many other internal communications solutions allow everyone and anyone to sign up and start sending emails (even spammy emails), thus resulting in poor email server reputation scores. Because emails are sent from shared servers, your ability to effectively deliver communications may be compromised due to the low quality or spammy nature of others.

At Swift Digital, we don’t just let anyone sign up willy-nilly and start blasting spam. We are one of the only internal communication platforms in Australia whose software includes an exclusive client base, including many of the top companies in Australia, whose email habits are legitimate and genuine–this, in turn, lends to uniquely high server reputation scores.

Join our elite list of clients using us as their chosen internal communications platform, and start sharing in the deliverability rewards of unparalleled server reputation.

Learn more: Email deliverability

Test and analyse email and comms performance like a pro

A necessity in any modern internal communications software is the ability to analyse engagement and campaigns in real-time. From the moment you send a communication, you’ll begin to see open rates, click rates, bounce rates and a myriad of other reporting options. You can even drill down to see interaction on a user-level (Eg. who clicked a certain link, or who was interested in a particular article).

You’ll find other statistics for things like:

  • Article, template and external link clicks
  • Devices and operating systems your readers are using
  • Top-level domains and geographic locations
  • Subscribe and unsubscribe data
  • Time graphs show when readers are opening  your email

Our Click Map feature allows you to see, in one intuitive view, how your internal newsletter performed and identify which articles were most engaging.

Our drag and drop editor makes adding images easy as

Adding images to your emails could not be easier with our drag-and-drop functionality. Simply drag in and drop an image from your computer and we’ll take care of the tagging and resizing.

Seamless organisation integration

Swift Digital provides a myriad of integration options, which can be executed with ease with your chosen CRM. Namely, our softwares are compatible with Salesforce, Microsoft Dynamics, Zapier, Swift API, Microsoft Active Directory, Slack and more. Our staff provide unlimited software training and ongoing support to ensure that your internal communications strategy runs as smoothly as possible.

Find out how Swift Digital have helped your industry

Swift Digital’s internal communication software is one of the only email marketing companies in Australia which can be used by organisations of all industries and sizes. Here you’ll find more in-depth information on internal communications for several industries that have found our internal communications platform to be very successful in implementing their employee and internal comms programs.

Clients love our Australian internal communications software 

But don’t just take our word for it

Swift Digital’s internal communication softwares are tried, tested and trusted by some of Australia’s most reputable organisations, including the Australian Government, Qantas, the University of Sydney, QBE and Ausgrid.

Multiple integration options

Here are a few who Swift Digital work with every day.

Swift Digital Clients

Frequently Asked Questions About Swift Digital Internal Communications Software

What is company Internal communication?

Company internal communication is a process that companies and organisations use to stay connected with their employees. One way is by using internal communications software to digitally share information up and down the communication channels and across departments. Internal communications is a way for departments to keep their teams up to date with the objectives and goals of the department and company and to inform employees of information regarding the organisation.

What is the importance of internal communication?

Effective internal communication will ensure the correct information gets to the right people. We’ve got 5 reasons below that outline the importance of internal communication.  

  1. Keep your employees in the loop and informed
  2. Communicate important messaging and information
  3. Encourages collaboration and conversation between employees 
  4. Builds and fosters employee culture
  5. Promotes the organisation and brand and can create company advocate

Implementing an internal communications policy and/or strategy is a good start when achieving effective internal communications.

What is an internal communication policy?

An internal communication policy is a document that outlines an organisation’s policy and approach for its internal communication with its employees. The internal policy highlights the internal communication policy and procedures and acknowledges what information can be shared and communicated internally in the workplace. An internal communication policy is factual, timely, accurate and legal. Find out how to implement an internal communication policy today.

What is the best practice for Internal communication?

The best practice for internal communication in companies and organisations is to create an internal communications strategy/policy and use effective communication tools such as internal communication software/platforms. You should be able to provide channels to receive feedback, such as surveys and polls and have an avenue to share employee’s successes.  Make sure your internal communication is clear, has an engaging persona and encourages action and engagement. Find out how you can implement internal communication best practices today.

What is an example of internal communication?

Examples of internal communication include newsletters, emails, forums, chats, intranets, polls, surveys, videos, internal newsletters, emojis, engagement features, whiteboards, social media channels, sms. Swift Digital has got 13 company newsletter template ideas to up your internal newsletter game!

Is Swift Digital's Internal Communication Software Built For Particular Industries?

No, the Swift Digital internal communication platform is intuitive and customisable enough to be utilised by almost any business in most industries, including healthcare, education, finance and utilities. However, our platform is very popular, particularly with the Australian government departments, due to our strict Australian data sovereignty.

Effortlessly create stunning employee emails, internal newsletters and campaigns using our drag-and-drop email builder.

A few internal communication examples

Recent Internal Communications Articles and Blogs

7 January 2023 in Internal Communications, Newsletters

6 Internal Communications Tools Best Suited To Government Organisations [Free Template]

6 | Minute Read Internal communication tools are what organisations use to execute their internal communications strategy. These can come in different forms and can include digital tools such as email newsletters, intranets and video. Internal communication tools can also come in non digital form including print, workplace signage, posters…
Read More
14 December 2022 in Internal Communications, Stakeholder Communications

5 Ways To Create An Internal Federal Government Stakeholder Newsletter

5 | Minute ReadHow to Improve Internal Federal Government Stakeholder Communications Internal communications requirements vary from one government department to another. Ensuring communication compliance across teams can be time-consuming and challenging to implement consistently. That is why Swift Digital’s internal communications software has quickly grown in popularity among so many…
Read More
14 December 2022 in Internal Communications

The Culture of Inclusivity [Free Data and Security Platform Checklist]

5 | Minute ReadHow internal communications can support a better workplace culture. “Creating an inclusive workplace is fundamental to maximising diversity and creating successful organisations in today’s complex global environment." The Diversity Council of Australia says, but what exactly is inclusivity and why does it matter? -> Download Now ->…
Read More
3 December 2022 in Email Marketing, Internal Communications

How To Build a Compelling Email Communication Plan For 2023

6 | Minute ReadA communication plan is the documented outline of how you plan to communicate with your audience, subscribers, colleagues and stakeholders. Your communication plan will document the messages, call to action, communication objectives and goals as well as outline what channels and mediums you will use for the…
Read More
4 November 2022 in Internal Communications, Stakeholder Communications

How To Keep Remote Workers Engaged [Free Email Design Guide]

6 | Minute ReadIf you are one of Australia's many businesses concerned about 'the great resignation', you’re not alone. Remote workers engaged is one of the most difficult challenges faced by modern employers.  How your employees feel and work with you directly affects your company's performance. Disengaged employees will stunt…
Read More
25 October 2022 in Internal Communications, Newsletters

8 Steps to Develop a Communications Strategy [Free Template]

5 | Minute Read A communications strategy is a plan detailing the entirety of your organisation’s internal and external communication efforts. That includes the way the organisation interacts with investors, leadership, employees, customers, the press, and competitors. This strategy should focus on high-level coordination, with communication tactics left to the…
Read More