Getting Started with Swift Digital
Fast, seamless setup backed by in-house onboarding and deliverability experts
Our in-house Swift experts will guide you every step of the way, making sure your account is perfectly set up and ready to go from day one!
The Swift Digital Onboarding Advantage
Dedicated In-House Onboarding Expert
No matter your plan, you get a dedicated in- house expert for a swift onboarding
This includes kick-off meetings, hands-on assistance with setting up your email configurations, direct access to ask questions, and expert advice on your campaign and email setup. A personal in-house onboarding specialist who guides you through setup and launch!
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In-house help with configuration, integrations, and best practices
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Email deliverability set up and configurations are set up correctly
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Personalised onboarding schedule tailored to your project and timings
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Proactive check-ins during onboarding
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Faster time to value because you’re not figuring things out alone
Dedicated Email Deliverability Expert
Every account has access to an email deliverability professional, ready to answer your email delivery questions
Every account, regardless of package, has access to our email deliverability experts to support setup, handle technical configuration changes, and we can work directly with your IT team! No extra or hidden charges.
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Professional guidance to help your emails land in inboxes
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Personal advice tailored to your sending volume, audience, and use case
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One expert who understands your account and email history
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Support during domain changes, migrations, or scaling
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Best practices that create a strong sender reputation
Dedicated Australian Support Experts
Always-on support, built in for every Swift Digital user
Our Australian-based support team is available via live chat and consists of real people, not chatbots or AI. Swift support is available to all accounts and all users during Australian business hours, with a ticketing system in place for after-hours support.
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Support is provided by experienced real humans, not chatbots or automated AI responses
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Full support is included, with no hidden fees or premium charges
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Every account gets access to support, regardless of plan level
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Help is on hand every day, including support coverage outside standard hours via ticketing
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Direct access to knowledgeable support staff
Unlimited Training and Support
Get trained by experts with on demand training, no limit
Our training is delivered by our Swift Digital specialists and is available to both new and existing users. Training is unlimited and comes at no extra cost.
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Learn on the go with Swift Digital specialists, no extra charge
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Learn at your own pace
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Gain practical skills in areas like design, analytics and data management
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Learn from industry professionals
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Enhance your resume, upskill for promotions, or lead your team
Swift's Compliance & Accreditations
Swift Digital aligns with the highest standards of government procurement compliance:
Frequently Asked Questions About Swift Digital's Onboarding and Support Experts
Do I get an onboarding expert and email deliverability manager with my account?
Yes, all accounts, regardless of the package, receive an in-house onboarding expert to help get your account up and running and set up correctly, and also an email deliverability expert who will make sure your emails land in the inbox and help set up configurations.
Do I have to pay extra for an email deliverability expert?
No, you don’t have to pay extra. An email deliverability expert is included as part of our service, so you can get professional guidance without any additional cost.
Does Swift Digital support come free with my account?
Yes, Swift Digital support is included with your account. You can access our support team whenever you need help, without any extra charges.
Do I have to be on the top package to get an email deliverability expert?
No, an email deliverability expert comes with all packages. You don’t need to upgrade to the top package to get professional guidance expert support is included no matter which plan you choose.
Who do I contact if I need help with email deliverability?
During your onboarding, your onboarding expert will set up your email deliverability with you and your IT, and will run the set up through rigorous testing to ensure everything is in place and emails are landing and will continue to land in the inbox. Once onboarding is complete, we have email deliverability experts on hand to answer any of your email deliverability questions and assist you with your IT and deliverability needs.
